Here's the order form and my responses for the Man Repeller Arm Party. I should note that I was expecting golds, bronzes, espressos, corals, and turquoises as per the promo pictures.
However, when I received my Arm Party set, I was less than thrilled. In fact, I was rather disappointed since the set was $40. Specifically, I wasn't a fan of the white enamel mixed with the turquoise and coral. I also didn't like the tiny rhinestone bracelet, which seemed to get lost amidst the other larger bracelets. Although 3/5 bracelets were okay, it was still not enough to warrant the cost. Moreover, there was something stuck in the white enamel bracelet, which made it seem messy. So, I decided to contact customer service to exchange the set, which according to the website, an entire set had to be exchanged rather than individual bracelets.
I contacted Bauble Bar's customer service, and received a prompt reply. Customer service was very helpful and even offered to help create my ideal set! Excitedly, I decided to mail back (return shipping is free!) my first Arm Party set along with a note with my ideal color choices and await my second set. I waited a bit longer than I had expected due to slow shipping: I mailed my return on 6/15/12 and it arrived at Bauble Bar on 7/5/12! However, exchange shipping was much faster as my exchange shipped out that very day (7/5/12) and arrived on 7/9/12!!
My new Arm Party set! I was very excited to see how it turned out with my specific requests!
My new set! I love that there are warmer colors and bigger bracelets! I think the set "fits" better together, but each piece is detailed enough to stand alone. Also, I love the back detailing on the turquoise stone bracelet--it has a gold filigree-esque design! The only issue I had is that wearing the Arm Party all together results in a lot of ties, which I tucked, but that is a little time consuming. Other than that, I really love this set. Although, after wearing it once, the coral rhinestone-studded bar bracelet broke--the cord came undone. :/ However, I think I'm going to look for a metal chain to put it on since the jewelry piece is still intact. The other bracelets are all okay, so perhaps it was just defective? In any case, it is something to consider since cord is not as sturdy as a metal chain bracelet.
Also included in my second set was a handwritten note, which was very sweet and also demonstrates the friendliness and helpfulness of Bauble Bar's customer service team!
Overall, despite not liking my first bracelet set and even having a bracelet in my second set break, I had a really good experience with Bauble Bar. I enjoy their jewelry designs, which are a bit more "grown up" than Forever21--or at least, I find them easier to incorporate into more looks (but that could just be me). I appreciate their free shipping and return shipping. And lastly, their customer service is very responsive and good at problem resolution. In fact, before I even received this "first" Bauble Bar order, I had already placed my second and third orders--I placed these separately as to immediately use the "reward points" that Bauble Bar awards for every purchase that is relative to the amount spent. And, since this post, and the next two Bauble Bar posts, are several months late, I have already become an avid Bauble Bar fan. I will attempt to post a collective haul post soon with pictures and brief reviews of the pieces I have bought.
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